Terms of Use and Service

Version 1.4 — July 16, 2026 — published by SharingTrip Group, SASU. This is a courtesy translation; in the event of any discrepancy, the French version prevails (Article 16 bis).

Article 1 — Purpose

These terms (the “Terms”) govern access to and use of the SharingTrip platform (the “Service”), published by SharingTrip Group, SASU with share capital of €1,000, registered office at 45 rue Paul Bert, 92600 Asnières-sur-Seine, France, registered under no. 105 886 204 R.C.S. Nanterre (“SharingTrip”). The Service is built around four features: (Pillar 1) sharing an existing booking and splitting its cost between co-travellers; (Pillar 2) publishing an open trip proposal that other Users can join (connecting Users); (Pillar 3) searching, using an artificial-intelligence tool, for partner offers; (Pillar 4) searching partner offers by category. Pillars 3 and 4 redirect to partners in order to book. Any use of the Service implies acceptance of the Terms. The Code of Conduct, available at /code-de-conduite, is annexed to these Terms and forms an integral part of them; accepting it has the same effect as accepting the Terms.

Article 2 — Definitions

• Partner: any listed third-party provider or intermediary (accommodation provider, activity provider, marketplace, affiliate network).
• Service (booking): the travel service provided by a Partner.
• Affiliate link: a tracked redirection link enabling SharingTrip to receive a commission from the Partner.
• Co-travellers: Users who are members of the same trip group and stay together.
• Organiser: the User who holds a booking and shares it with their Co-travellers.
• Service fee: SharingTrip’s remuneration for coordinating the sharing (see Article 6).
• Open trip: a trip proposal published by a User that other Users can discover and ask to join (see Article 5 bis).
• Proposer / Participant: the User who publishes an Open trip / the User who joins it.

Article 3 — SharingTrip’s status: intermediary and business introducer

3.1 SharingTrip acts exclusively as a technical intermediary connecting users and as a business introducer. SharingTrip is not a travel agency, organises no package trip, assembles no linked travel arrangement or combination of travel services, and sells no Service in its own name.

3.2 SharingTrip does not combine several travel services, offers no overall or package price, does not use the word “package” for its own services, and transmits to Partners no booking data enabling a contract to be concluded automatically. Each Service is the subject of a separate booking, with a single Partner, under a separate contract.

Article 4 — Formation of the Service contract (directly with the Partner)

4.1 Any contract relating to a Service is concluded directly and exclusively between the User and the Partner, on the Partner’s website or app, and is subject to that Partner’s terms and conditions, which the User acknowledges they must read and accept.

4.2 SharingTrip is never a party to the Service contract and does not guarantee the availability, price or performance of the Service.

Article 5 — Pillars 3 and 4: search, comparison and redirection (free)

5.1 Pillars 3 (AI-assisted search) and 4 (search by category) are free for the User. SharingTrip is remunerated there solely through affiliation commissions paid by the Partners.

5.2 The prices displayed are the Partners’ prices, with no markup by SharingTrip. The User pays the same price as when booking directly with the Partner. Booking is done by redirection to the Partner; there is no multi-service basket, no aggregated payment, and no combined offer at an overall price.

5.3 In accordance with Articles L.111-7 and D.111-7 of the French Consumer Code, SharingTrip informs the User of the existence of remunerated affiliate links and of the Partner ranking criteria. The remuneration received does not affect the prices paid by the User.

Article 5 bis — Pillar 2: open trip proposals and connecting Users

5bis.1 Principle. A User (the “Proposer”) may publish an open trip proposal (an “Open trip”) that other Users (the “Participants”) can discover and ask to join. SharingTrip provides the technical tool for publishing, applying and coordinating. Publishing an Open trip and applying to join one are free; only cost-sharing and protected payment, where activated, give rise to the Service fee set out in Article 5bis.5.

5bis.2 SharingTrip’s strictly limited role. SharingTrip acts exclusively as a technical intermediary connecting users and as a host, within the meaning of French law (LCEN), of the content published by Users. SharingTrip does not organise, create, manage or sell the trip; does not determine its content, itinerary, terms or price; and is not a party to any agreement concluded between Users. An Open trip does not constitute a travel package, a linked travel arrangement, or a combination of services within the meaning of the French Tourism Code.

5bis.3 Users’ decision and responsibility towards one another. The decision to propose an Open trip, to join one, or to accept a Participant rests solely with the Users concerned. Users acknowledge that they may travel with people they do not know and assume the consequences thereof alone. It is each User’s responsibility to inform themselves about their co-travellers, to assess whether to travel with them, to take out appropriate insurance, and to take any precautions necessary for their safety.

5bis.4 No SharingTrip liability for how the trip unfolds. SharingTrip is not liable for Users’ conduct towards one another, nor for the organisation, conduct, safety or consequences of the trip. Any damage, dispute, loss or incident occurring before, during or after the trip, between Users or caused by a third party, is the sole responsibility of the persons concerned, to the exclusion of SharingTrip. SharingTrip carries out no background checks on Users, beyond any identity verification carried out by the payment provider (Article 6 bis) in connection with Pillar 1. This clause does not seek to exclude any liability that the law does not permit to be limited (see Article 9.2).

5bis.5 Bookings and cost-sharing. An Open trip does not by itself involve any booking: each User makes their own bookings, directly with Partners or by their own means. Where an Open trip results in the sharing of an existing booking, that sharing is governed by Pillar 1 (Articles 6 et seq.). The Service fee applicable to a sharing arising from an Open trip is 5% excluding tax of the amount reimbursed between co-travellers (instead of 10% for a sharing arising directly under Pillar 1), plus applicable VAT; it may be reduced to 0% where the booking was made with a SharingTrip Partner. The amount inclusive of tax is displayed before any payment.

5bis.6 High-risk activities. SharingTrip organises and offers no activity (in particular water sports, sports, or any activity involving particular risk). Where such an activity is mentioned in an Open trip, it is the sole initiative and responsibility of the Users, or is booked directly with a Partner (Pillar 4) under the sole responsibility of the User and the Partner.

5bis.7 Moderation and reporting. Users undertake to use the Service lawfully and respectfully. Any inappropriate content or behaviour may be reported via the “Report” button available on each listing or to contact@sharingtrip.com; SharingTrip may remove any manifestly unlawful content and suspend or terminate a User’s access in the event of a breach.

Article 6 — Pillar 1: sharing the cost of an existing booking

6.1 The Organiser shares a booking which they hold and have already paid for with a Partner, and invites their Co-travellers — who stay with them — to split the cost. Co-travellers are not sub-tenants: they are declared occupants staying with the Organiser.

6.2 SharingTrip provides a technical service of coordinating and facilitating the cost-sharing: calculating shares and facilitating reimbursement of the Co-travellers to the Organiser. For this, SharingTrip receives a Service fee, which remunerates this coordination and facilitation service, and not a commission on the price of the Partner’s booking, which SharingTrip neither modifies nor marks up in any way.

6.3 The Service fee amounts to 10% excluding tax of the amount reimbursed between co-travellers (the share) — never of the price of the Partner’s booking — for a sharing under Pillar 1, and to 5% excluding tax for a sharing arising from an Open trip (Article 5bis.5). It is charged to the Co-traveller in addition to their share and increased by the VAT applicable in their country of residence. The amount inclusive of all taxes is clearly displayed before any payment, separately from the share due. By validating the payment, the User accepts the amount.

6.4 SharingTrip never holds Users’ funds. Payments between Co-travellers are processed by a licensed payment service provider (payment or electronic-money institution). The funds are held by that provider, under its own licence; SharingTrip never collects, holds or pays them out on behalf of third parties, and receives only its Service fee through that provider.

6.5 Reimbursements between Co-travellers fall solely within their private relationship. SharingTrip calculates the shares and facilitates settlement, but does not guarantee payment between Co-travellers.

6.6 The User warrants that the sharing complies with the original Partner’s conditions (in particular the prohibition on resale or sub-letting for profit). Sharing is carried out strictly at actual cost; any attempt to make a profit on the sharing is prohibited.

6.7 Organiser’s commitments — contract between members. The Organiser’s acceptance of a Co-traveller forms a contract concluded directly between them (Articles 1101 and 1103 of the French Civil Code), to which SharingTrip is not a party. Where this commitment benefits a Co-traveller admitted to the group at a later stage, it operates as a stipulation for the benefit of a third party (Article 1205 of the French Civil Code). Under this contract, the Organiser undertakes:

• to honour the trip, i.e. to provide each Co-traveller with effective access to the shared booking, on the agreed dates;
• to warrant the accuracy of the information declared about the booking: its nature, dates, the amount actually paid and the cancellation conditions;
• to inform their Co-travellers as early as possible in the event of an impediment, change or cancellation;
• never to request or accept any payment outside the platform: shares are paid exclusively through the payment service provider (Articles 6.4 and 6 bis), and any circumvention of the protected payment is prohibited.

These commitments are detailed in the Code of Conduct annexed to these Terms (Article 1). Breach of them exposes the Organiser to the consequences set out in Article 6 quater.

Article 6 bis — Payment schedule and protected payment (escrow)

6bis.1 Payment as the trip approaches. Creating a group and organising it are free. Each Co-traveller pays their share as the departure date approaches (generally a few weeks before), via the payment service provider.

6bis.2 Protected payment (escrow). When a Co-traveller pays their share, the corresponding funds are not paid immediately to the Organiser: they are held in escrow by the licensed payment service provider. This retention protects the Co-traveller until it is confirmed that the stay took place.

6bis.3 Release of funds. The share is released in full to the Organiser after the Co-traveller’s confirmation of consumption (Article 6 ter), following a safety period of five (5) business days after that confirmation. The Service fee, paid by the Co-traveller in addition to their share at the time of payment (Article 6.3), is received by SharingTrip through the payment provider. The safety period allows for any dispute to be raised.

6bis.4 Identity verification. (i) The Organiser (recipient of the funds) is verified by the payment provider upon publication of their trip; no payout can be made to them until that verification is complete. (ii) The Co-traveller undergoes an enhanced identity verification (identity document and selfie, once for all their trips), carried out by the payment provider once the trip is complete and all shares have been paid, and at the latest when confirming their arrival (check-in) — never as a precondition of payment. (iii) SharingTrip never receives or retains identity documents: only the verification status, a technical identifier and the verified first name are kept; the documents are deleted by the provider after verification.

6bis.5 Proof of booking. The Organiser undertakes to share a genuine booking which they hold. Any fictitious or non-existent booking constitutes fraud, leading to reimbursement of the Co-travellers and suspension of the account.

6bis.6 No holding of funds. SharingTrip never holds the funds: they are held by the licensed payment provider under its own licence, then channelled directly to the Organiser.

Article 6 ter — Confirmation of consumption (in three steps)

6ter.1 The confirmation relates solely to whether the stay actually took place, and not to its quality — the quality of the service falls exclusively within the relationship between the User and the Partner (Article 4).

6ter.2 Three steps. (i) Arrival (check-in): the Co-traveller confirms their arrival; (ii) Stay code: a unique code is exchanged between the Co-traveller and the Organiser during the stay, attesting to their joint presence; (iii) Departure (check-out): the Co-traveller confirms, using that code, that the stay took place. Manual confirmation by the Co-traveller remains possibleas long as the funds have not been released; failing confirmation by the deadline (day of departure), it occurs tacitly (article 6ter.3), in order to protect both parties.

6ter.3 Tacit confirmation. In the absence of a response from the Co-traveller by the deadline (the day of departure), consumption is deemed confirmed, which triggers the safety period set out in Article 6 bis.3 before the funds are released.

Article 6 quater — Cancellation, dispute and refund

6quater.1 Stay that does not take place — full refund. If the stay does not take place (cancellation by the Organiser or the Partner, no-show, fictitious booking, or any non-performance not attributable to the Co-traveller), the Co-traveller is refunded automatically and in full: the entirety of their share held in escrow and the entirety of the Service fee are returned to them, with no amount whatsoever being retained. Reimbursement of the price of the booking itself falls, where applicable, under the Partner's policy (Article 4).

6quater.2 Reported dispute. In the event of a dispute reported before release, the funds concerned are frozen while it is resolved. SharingTrip may ask the parties for evidence (proof of check-in, messages) to determine whether the stay took place. SharingTrip does not arbitrate the quality of the service.

6quater.3 Withdrawal of a Co-traveller. If a Co-traveller withdraws, the refund of their share is governed by the declared cancellation conditions of the booking, displayed before any payment (Article 7.1); in any event, their share is refunded to them when their place is taken by another participant. The split is then recalculated among the remaining Co-travellers, with their agreement where their share increases.

6quater.4 Service fee. (i) If the stay does not take place (Article 6quater.1), the Service fee is refunded in full, with no deduction. (ii) If the Co-traveller withdraws, the Service fee remains earned by SharingTrip, the coordination service having been fully performed upon confirmation of the payment (Article 7.2), except where the withdrawal occurs before any performance of the coordination service, or in the event of a breach by SharingTrip or a default by the Organiser: the Service fee is then refunded in full.

6quater.5 Organiser default (no-show). In addition to the full refund of the funds held in escrow provided for in Article 6quater.1, a no-show, a wrongful cancellation or repeated cancellations by the Organiser constitute a breach of their commitments (Article 6.7) and of the Code of Conduct. SharingTrip may then impose graduated sanctions proportionate to the seriousness and repetition of the breach: a warning, suspension of the publication of the trip(s) concerned or of the ability to publish, then suspension or closure of the account. For transparency purposes, the cancellation frequency attributable to an Organiser may be displayed on their public profile. Co-travellers retain in any event their ordinary-law remedies against the defaulting Organiser, under the contract concluded between them (Article 6.7).

6quater.6 Compensation and reciprocity. No provision herein removes or reduces the consumer User's right to compensation in the event of a breach by SharingTrip of any of its obligations (Article R.212-1 6° of the French Consumer Code). The commitments in this Article are reciprocal (Article R.212-2 2°): where an amount may be retained in the event of the Co-traveller's withdrawal (Article 6quater.4), the Co-traveller symmetrically benefits, in the event of a default by the Organiser or a breach by SharingTrip, from the full refund provided for in Article 6quater.1 — share and Service fee — without prejudice to their right to compensation.

Article 7 — Right of withdrawal

7.1 Contract between Members (share): the contract formed between the Organiser and their Co-travellers (Article 6.7) is concluded between private individuals. The right of withdrawal provided for in Articles L.221-18 et seq. of the French Consumer Code, which applies to contracts concluded between a professional and a consumer, does not apply to that contract. Refunds of the share are governed exclusively by the declared cancellation conditions of the booking, displayed before any payment (Articles 6.7 and 6 quater).

7.2 SharingTrip Service fee: the coordination service — verification of the declared information, calculation of the share, connecting Users, admission to the group and opening of the protected payment (escrow) — is fully performed upon confirmation of the payment. Pursuant to Article L.221-28 1° of the French Consumer Code, the User expressly requests immediate performance of the service, gives their prior express consent to it and expressly acknowledges that they lose their right of withdrawal once the service is fully performed. This request, consent and acknowledgement are collected at the time of payment via a separate checkbox, not pre-ticked, and then confirmed on a durable medium(confirmation email). Without this consent, the payment cannot be finalised. The Service fee remains refundable in the cases provided for in Article 6 quater.

7.3 Partner services: the Service contract is concluded directly and exclusively with the Partner (Article 4); the existence and terms of any right of withdrawal or cancellation are governed by that Partner's conditions.

Article 8 — Cancellations

• Pillar 1 — the Organiser/Partner cancels the booking: the refund is governed by the source platform’s policy and handled by it. SharingTrip does not refund the booking, which it did not sell and whose funds it does not hold.
• Pillar 1 — a Co-traveller withdraws: the refund of the share is governed by the declared cancellation conditions of the booking, displayed before any payment (Articles 6quater.3 and 7.1); SharingTrip recalculates the split.
• Pillars 3-4 — before booking with the Partner: no contract is formed; no consequences.
• Pillars 3-4 — after booking with the Partner: cancellation falls exclusively under the Partner’s conditions.
• Pillar 2 (Open trip): publishing or cancelling an Open trip is free and without charge; any sharing of a booking follows the Pillar 1 regime above, at the rate set out in Article 5bis.5.

Article 9 — Liability

9.1 SharingTrip is bound by an obligation of means relating solely to the operation of the connecting and coordination Service. SharingTrip acts as a technical facilitator: it is not a party to the contracts concluded between Users — in particular the contract formed between the Organiser and their Co-travellers (Article 6.7) — and guarantees neither the existence, nor the conduct, nor the performance of the trip or of the commitments made by Users to one another. Nor is SharingTrip liable for the performance of the Services by the Partners (quality, availability, cancellation, damage), the Partners alone being answerable for these to the User. This delimitation in no way reduces SharingTrip’s own obligations — in particular the operation of the protected payment (Article 6 bis), the refunds provided for in Article 6 quater and the security of the Service — nor the liability set out in Article 9.2.

9.2 SharingTrip remains liable for its own faults in providing the Service. No provision herein seeks to exempt SharingTrip from a liability that the law does not allow to be excluded, nor to deprive the consumer of the mandatory rights they hold under the Consumer Code and the Civil Code.

9.3 Suggestions, recommendations and search results (including those generated by artificial-intelligence tools) are provided for guidance only, without any warranty of accuracy or availability; the final choice rests with the User.

Article 9 bis — Statutory guarantee of conformity of the digital service

9bis.1 The Platform constitutes a digital service supplied on a continuous basis within the meaning of Articles L.224-25-2 and L.224-25-3 of the French Consumer Code. As such, the consumer User benefits from the statutory guarantee of conformity provided for in Articles L.224-25-12 et seq. of the same code, throughout the entire period during which the Service is supplied.

9bis.2 In the event of a lack of conformity of the Service, the consumer User is entitled to have it brought into conformity, free of charge and within a reasonable time (Article L.224-25-19), and, failing that, to a proportionate reduction of the price of the Service fee or to the termination of the contract (Article L.224-25-20), without prejudice to damages.

9bis.3 This guarantee covers the Platform itself — in particular the User account, the publication of listings, the messaging feature, the dashboard and the protected-payment (escrow) feature — and not the trips, the Partners' Services or the commitments concluded between Users, which are not supplied by SharingTrip (Articles 4, 5 bis and 6.7).

Article 10 — User obligations

• Provide accurate and up-to-date information.
• Be at least 18 years old.
• Use the Service only for lawful purposes and comply with the Partners’ conditions.
• Not divert cost-sharing for profit-making purposes (no profit, resale or sub-letting via the Service).
• Not impersonate a third party, nor publish unlawful content.
• Comply with the Code of Conduct, annexed to these Terms and forming an integral part of them (Article 1); any breach may lead to the graduated sanctions set out in Articles 5bis.7 and 6quater.5.

Article 11 — Content published by the User

Content shared by the User (links, visuals of listings they hold, descriptions) is their responsibility. SharingTrip acts as a host within the meaning of the LCEN and promptly removes any manifestly unlawful content reported to it via the contact point indicated in Article 13.

Article 12 — Intellectual property

The Service, its trademarks, content and databases are protected. The Partners’ trademarks and content remain their property and are used in accordance with the conditions of their programmes. The User has a personal, non-exclusive and non-transferable right to use the Service.

Article 13 — Platform compliance (DSA) and contact point

In accordance with Regulation (EU) 2022/2065 (Digital Services Act), SharingTrip provides a mechanism for reporting unlawful content — the “Report” button available on each listing — as well as a contact point at contact@sharingtrip.com, ensures the traceability of the professional Partners listed, and explains its ranking criteria.

Article 14 — Complaints and consumer mediation

14.1 Any complaint may be sent to contact@sharingtrip.com.

14.2 In accordance with Articles L.612-1 et seq. of the French Consumer Code, every consumer User has the right to use a consumer mediator free of charge with a view to the amicable resolution of any contractual dispute with SharingTrip. Referral to the mediator must be preceded by a prior written complaint sent to SharingTrip at contact@sharingtrip.com; the dispute may only be examined by the mediator if it is referred to them within one year of that written complaint (Article L.612-2). Mediation is free of charge for the consumer. Mediator: [Mediator being appointed — CM2C, membership in progress].

14.3 Consumer mediation applies neither to disputes between Members (in particular the contract concluded between the Organiser and their Co-travellers, Article 6.7), nor to disputes with third-party Partners, which fall, where applicable, under each Partner's own mediation scheme.

Article 15 — Personal data

The processing of personal data is described in the Privacy Policy, compliant with the GDPR and the French Data Protection Act.

Article 16 — Governing law and jurisdiction

16.1 The Terms are governed by French law.

16.2 The consumer benefits from the protective public-policy rules of jurisdiction and may bring proceedings before the court of their domicile. No clause deprives them of this right.

Article 16 bis — Languages and prevailing version

The Service is published by a French company (SharingTrip Group, SASU) and offered in several languages (French on sharingtrip.fr, English on sharingtrip.com). These Terms may be translated for information purposes. In the event of any discrepancy in interpretation between the versions, the French version prevails.These Terms are governed by French law, without prejudice to more protective mandatory provisions applicable to the consumer in their country of residence within the European Union.

Article 17 — Amendment of the Terms

SharingTrip may amend the Terms; the applicable version is the one in force at the date of use. Users are informed of substantial changes at least 30 days before they take effect.